Refund and Returns Policy

At Melow, all products are made to order, which means each item is uniquely created just for you. Because of this, we’re unable to accept returns or exchanges if the wrong size, color, or style was ordered, or if you’ve simply changed your mind.

However, if your order arrives damaged or with a manufacturing issue, we’ll gladly offer a free replacement or a refund. To request this, please contact us within 30 days of receiving your order and include a clear photo showing the problem. There’s no need to return the damaged item.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note we will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Cancellations

As all products are made to order, cancellation requests must be submitted within 12 hours of placing your order. After this time, the order will move into production, and cancellations may no longer be possible.

Contact Us

If you have any questions about these, You can contact us:

• By email: hello@melow.co.uk
• By phone number: +44 7436379007